Frequently Asked Questions

Everything you need to know about your Gym Shop gear and orders.

How long does shipping take for heavy gym equipment?

Standard shipping for accessories takes 3-5 business days, while heavy equipment like power racks and benches typically arrives within 7-10 business days via specialized freight.

What is your return policy on fitness apparel?

We offer a 30-day return policy for all apparel. Items must be unworn, unwashed, and include the original tags to be eligible for a full refund.

Do you offer international shipping?

Yes, we ship our supplements and light gear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress.

Are your weights and bars covered by a warranty?

All our barbells and weight plates come with a 2-year manufacturer's warranty against structural defects and breakage under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free financing options via Klarna and Afterpay.